This is my bad experience with Lock & Lock. This is also why I will not be shopping with them again.
It started with a deal I found on Plum District for Lock & Lock. It was $23 for $50 worth of stuff at Lock & Lock. I bought it from plum district and didnt use it until a month later, I should say tried to use it. I picked out some stuff on their site and tried to use the coupon code and it wasn't accepted. Tried a few different times even making sure there were not extra spaces or anything.
I then did a little goggling and found a couple of people saying to make sure you were logged in the Lock & Lock first. I created an account and made sure I was logged in. Still didn't work.
Next I contacted Plum Districts support. I get a response from them saying they will contact our vendor for Lock & Lock.
Overall the responsiveness from Plum district is what I would expect.
Three days after contacting plum district I hear back from Lock & Lock. The email from them was bad on a few levels.
1. The email address. The email came from this email address *name*.locknlock@gmail.com. My first thought is this was not a real response. (I will include the email at the bottom)
2. In the email they said they checked the code and it works. I don't believe this because all of a sudden the code worked after this email even though I tried all the suggestions from them in their email.
3. They CC'd other people on the email. So now they exposed my email address and two other peoples email. This tells me 2 things. They don't know what they are doing with customer service and other people are having the same problem.
Now that the code works I put a order in on their site.
The order process was normal for any site. I got an order confirmation and everything seemed fine. In the email they sent me was a link to log into their account and check my status. After about a week of using this link and checking the status it never changed it always said processing. Finally I stopped using the link and went to the main site. This is where they had a warning saying they were backed up with orders and shipping later than normal. For the life of me I am not sure why they couldn't email me this or even have it on every page not just the front page.
I finally get an email from FedEx NOT Lock & Lock that my order has been shipped. According to the email the package is coming to
"Aaron Russell of ToddzShoppe" I have no idea what ToddzShoppe is and I never put anything like that into the Lock & Lock site.
The package doesn't end up getting delivered because of an incorrect address. So I call fedex and it turns out they Lock & Lock didn't put any apartment number on the shipping info so they couldn't deliver it. Luckily FedEx fixed that for me but it did delay the shipment one day.
Also the status on Lock & Lock site still says processing and its been weeks since my order.
Overall the products are good and what I expected and worth the cost. The hassle I went through with their site and customer service was not worth it and I will be not ordering from their site again.
